Dreame.co.id
Terms and Conditions
This page and the documents prominently displayed on this page contain information about us and the basis on which we sell to you the goods (“Goods”) displayed on our website (“our site”). Legal terms and conditions (hereinafter referred to as the “Terms”).
These Terms apply to any contract between us for the sale of Goods to you (“Contract”). Please read these terms carefully and ensure that you understand what they mean before ordering any goods on our website. Please note that by ordering any goods from us, you agree to be bound by these Terms and any other documents expressly set out in these Terms.
You will be asked to confirm your acceptance of these terms before placing an order. If you refuse to accept these terms, you will not be able to order any goods from our website. You should print a copy of these Terms or save them on your computer for future reference.
1. About us
1.1 We operate the dreame.co.id site under our company PT. Dreame Teknologi Indonesia.
1.2 To contact us, please see our Contact Us page.
2. Our products
2.1 Product images on our website are for visual illustration purposes only. While we make every effort to display the colors accurately, we cannot guarantee that your computer's display of colors will accurately reflect the colors of the products. Your items may vary slightly from these images.
2.2 Although we have made every effort to provide the most accurate results possible, all sizes, weights, capacities, dimensions and measurements displayed on our website may contain tolerances.
2.3 The packaging of the Goods may differ from that shown on our website.
2.4 All products displayed on our website are subject to availability. If the item you ordered is not available, we will notify you as soon as possible and we will not process your order.
3. Use of our website
3.1 Your use of our website is governed by our Cookie Policy and Privacy Policy. Please take the time to read these policies as they contain important terms that apply to you.
4. How we use your personal information
4.1 We will only use your personal information in accordance with our Privacy Policy. Please take the time to read this policy as it contains important information that applies to you.
5. If you are a consumer
The provisions of Clause 5 below only apply if you are a consumer.
5.1 If you are a consumer, you must be at least 18 years of age before purchasing goods from our website. If you are not, you must obtain the consent of your parent or legal guardian before disclosing any personal information or purchasing goods from our website.
5.2 As a consumer, you have legal rights if goods are faulty or not as described. Nothing in these Terms affects these legal rights.
6. If you are a corporate customer
The provisions of Clause 6 below only apply if you are a corporate customer.
6.1 If you are not a consumer, you must confirm that you are authorised to use our website to purchase goods on behalf of the business you represent.
6.2 These Terms and any document expressly incorporated into these Terms constitute the entire agreement between you and us, superseding and extinguishing all previous agreements, promises, warranties, guarantees, representations and understandings between us in relation to the subject matter (whether written or oral).
6.3 You acknowledge that, in entering into this Contract, you have not relied on any statement, representation, guarantee or assurance (whether made inadvertently or negligently) which is not set out in these Terms or any document expressly incorporated into these Terms.
6.4 You and we agree that neither of us shall have any claim based on any unintentional misrepresentation or negligent misrepresentation of any statement in this Contract.
7. How the contract is formed
7.1 Our ordering process allows you to review and correct any errors before submitting your order to us. Please take the time to read and review the order details on each page of the ordering process.
7.2 After you have placed your order, you will receive a notification from us confirming that we have received your order. Please note that this does not mean that your order has been accepted. We will only accept your order in accordance with the conditions set out in clause 7.3 below.
7.3 We will confirm receipt of your order by sending you a confirmation that the goods have been dispatched ("Dispatch Confirmation"). A contract between the parties is only formed when we send you a dispatch confirmation.
7.4 If we are unable to supply the goods to you (for example because the goods are out of stock or out of stock, or because of a pricing error on our website, as set out in clause 11.4 below) we will notify you as soon as possible and we will not process your order. If you have already paid for the goods, we will provide a full refund as soon as possible.
8. Returns and Exchanges
8.1 Subject to these Terms, all items purchased from our website are non-refundable or non-exchangeable. Only if the product is defective, it can be replaced as an exception. If you think the product you received is defective, please contact us. If we independently confirm that the product is indeed defective, the product will be repaired or replaced by us (at our discretion), but subject to the terms of Dreame Technology's product warranty. We also reserve the right to test your faulty product.
8.2 If you need to return a replaceable product, you must send it back within 7 calendar days of receiving the product, in its original packaging, including all accessories and attachments, and make sure you get a return receipt for your records. Please note that we may not be able to accept an exchange if you fail to properly package the item to avoid shipping damage, or take reasonable care of the item. Please confirm the return address for the product with our customer service staff.
8.3 Please note that exchangeable items can only be exchanged in the country or region where the item was originally purchased.
8.4 If you are a consumer, you have legal rights if the item is defective or not as described. Neither the Dreame Product Warranty nor these Terms affect these statutory rights.
9. Delivery
9.1 We will provide you with an estimated delivery date (and timeframe, if applicable) for your order. However, if we are unable to meet the estimated delivery date due to events beyond our control, we will contact you to notify you of the revised estimated delivery date.
9.2 Delivery will be deemed complete when we deliver the goods to the address you have provided.
9.3 Once delivery is complete, the goods will become your sole responsibility. 9.4
You will retain title to the goods once delivery is complete and payment has been received in full (including any applicable delivery charges).
9.5 Please note that there are a small number of areas (usually in remote rural areas) where we may not be able to deliver the goods within the specified timeframes. For more details, please see our delivery policy page below. If you have any questions regarding your order, please call (+62)82246688080 or email customercare@dreame.co.id
9.6 We currently only accept orders with delivery addresses in Indonesia.
10. Shipping costs
10.1 For details of delivery costs, please see the delivery terms details page.
11. Price
11.1 The prices of the Goods are as quoted from time to time on our website. We will take all reasonable steps to ensure that the prices of the products are accurate at the time of publication. However, if you discover that the price of the goods you have ordered is incorrect, please see clause 11.4 below for the steps to take in this situation.
11.2 The prices of our goods are subject to change at any time, however price changes will not affect any orders which we have already confirmed by dispatch confirmation.
11.3 The prices of the Products do not include any applicable delivery charges.
11.4 We have a large number of products listed on our website. Despite our reasonable efforts, it is always possible that some of the goods on our website are misquoted. If we discover that an item is mispriced, we will let you know and give you the option of continuing to purchase the item at the correct price or cancelling your order. Your order will not be processed until we have received your instructions. If we are unable to contact you using the contact information you provided during the processing of your order, we will treat the order as cancelled and notify you in writing. Please note that we are not required to supply the goods to you at the incorrect (lower) price if the price is clearly incorrect and you reasonably believe that the price is incorrect.
12. Payment and Booking
12.1 You must pay by one of the following methods: Mastercard, Visa, UnionPay, American Express, Shop pay or Bank Deposit. The product and any applicable delivery charges must be paid in advance.
12.2 If you order a product, order a product that is currently out of stock or book a delivery time slot in advance, Dreame Technology will authorize or place a reservation on your card for the amount you paid. If the authorization has expired or fails for any reason, Dreame Technology reserves the right to reauthorize for the full amount of the goods before or after the goods are dispatched. If Dreame Technology does not receive a reauthorization from your credit card issuer, we will contact you so that you can provide us with an alternative payment method. If the price increases compared to the original order, Dreame Technology will contact the cardholder 7 calendar days in advance before reauthorizing.
13. Warranty
13.1 All Dreame Technology machines come with a warranty (subject to terms and conditions). This includes repair or replacement and ongoing support for your machine.
13.2 For complete details of the warranty terms of Dreame Technology, please refer to the product’s operating manual.
14. Our responsibilities (if you are a businessman)
Clause 14 only applies if you are a corporate customer.
14.1 We supply the goods for your internal use only, and you agree not to use the goods for the purpose of resale.
14.2 We do not limit our liability in any way for:
1) death or personal injury caused by our negligence;
2) defective products under applicable law;
3) fraud or fraudulent misrepresentation; or
4) any other matter required by applicable law.
14.3 Subject to clause 14.2, we will have no liability whatsoever to you in respect of any of the following, whether in contract, tort (including negligence), breach of statutory duty or otherwise arising under or in connection with the contract. Relevant circumstances:
1) loss of profits, sales, business or revenue;
2) loss or corruption of data, information or software;
3) loss of business opportunity;
4) loss of anticipated savings;
5) loss of goodwill; or
6) any indirect or consequential loss.
14.4 Subject to clauses 14.2 and 14.3, our liability to you in the aggregate for any other losses arising under or in connection with the Contract (whether in contract, tort (including negligence), breach of statutory duty or otherwise) shall in no event exceed the purchase price of the goods.
14.5 Except as expressly agreed otherwise in these Conditions, we make no representations, warranties or undertakings regarding the Goods. Any representation, condition or warranty implied or included in these Conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we are not responsible for ensuring that the goods are fit for your purpose.
15. Our responsibilities (if you are a consumer)
Clause 15 only applies if you are a consumer.
15.1 If we fail to comply with these Terms, we will be liable for any loss or damage you suffer (to the extent that it is a foreseeable result of our breach of these Terms or our negligence), but we will not be liable for any loss or damage that is not foreseeable. Liability. Loss or damage is deemed foreseeable if it is clearly a result of our breach of contract, or if it was contemplated by you and us at the time the contract was made.
15.2 We supply the Goods for household or personal use only. You agree not to use the Goods for any commercial, business or re-sale purposes, and we are not liable for any loss of profit, loss of business, business interruption or loss of business opportunity.
15.3 We do not exclude or limit in any way our liability for:
1) death or personal injury caused by our negligence;
2) fraud or fraudulent misrepresentation;
3) defective products under applicable law; or
4) any other matter required by applicable law.
16. Events beyond our control
16.1 We shall not be liable for any failure or delay in the performance of our obligations under the Contract caused by an event beyond our control. Events beyond our control are as defined in clause 16.2 below.
16.2 Events beyond our control means any act or event beyond our reasonable control, including but not limited to strikes, lockouts or other industrial action by third parties, civil commotion, riots, invasion, terrorist attack or threat of terrorist attack, war (whether or not there is a public declaration of war) or threat of war or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks, or inability to use shipping, aviation, motor transport or other modes of public or private transport.
16.3 If an event beyond our control occurs which affects the performance of our obligations under the Contract:
1) We will contact you as soon as possible to inform you of the situation; and
2) Our obligations under the Contract will be suspended and the time for performance of our obligations will be extended in accordance with the duration of the event beyond our control. If an event beyond our control affects our delivery of goods to you, we will work with you to arrange a new delivery date once the event has resolved.
17. Communication between the Parties
17.1 Where we refer to “in writing” in these Terms, this includes email.
17.2 If you wish to contact us in writing for any reason, you may send an email or post (prepaid) to Dreame Technology Indonesia’s general agent. You may also contact us via our customer service hotline.
17.3 If we have to contact you or give you notice in writing, we will do so by email or post (prepaid) to the address you provided in your order.
18. Other important terms
18.1 We may transfer our rights and obligations under the Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
18.2 You may only transfer your rights or obligations under these Terms to another person with our written consent.
18.3 This Contract is between you and us. No other person shall have any right to enforce any provision of this Contract.
18.4 Each paragraph of these Terms is independent. If any court or relevant authority finds any provision of these Terms to be illegal or unenforceable, the remaining paragraphs will remain in full force and effect.
18.5 If we fail to insist that you perform any obligation under these Terms, or if we do not exercise our rights against you, or if we delay in taking such action, this will not mean that we have waived our rights against you, or that we have waived our rights against you. It does not mean that you do not have to comply with those obligations. If we disclaim our liability for a breach of contract by you, we will and will only do so in writing, and this will not mean that we will automatically disclaim our liability for any future breach of contract by you.